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Billing, refunds & cancellation

Last updated 2026-08-22.

Where you subscribed decides who bills you, and who you cancel with. Polari sells Premium three ways, and the rules below differ by platform because Apple and Google run their own billing and we cannot cancel or refund a purchase made inside their stores. If you are not sure which applies to you, open the Premium page while signed in: it names your billing source and links straight to the right place.

If you subscribed on the web

Billed through Stripe, our third-party payment processor. Charges typically appear on your statement as POLARI. Stripe, not Polari, holds your card data.

To cancel or change payment method: open the Premium page in your account and choose Manage in Stripe portal. Cancellation stops future renewals; access remains until the end of the term already paid for. You can also email billing@polari.men and we will do it for you.

Refunds: billed in advance and non-refundable. There is no proration or partial refund for the remainder of a term. If a charge was made in error or without your authorization, email billing and we will look into it.

If you subscribed in the iPhone app

Billed by Apple through your Apple Account, not by Polari. The charge appears on your Apple receipt rather than as POLARI, and we never see your payment details.

To cancel: on your device, open Settings, tap your name, then Subscriptions, and cancel Polari there. You can also use apps.apple.com/account/subscriptions. Access continues to the end of the paid term.

Refunds: handled by Apple under their policy, not by us, and we have no ability to issue or decline one. Request through reportaproblem.apple.com.

If you subscribed in the Android app

Billed by Google through Google Play, not by Polari. The charge appears as a Google Play purchase, and we never see your payment details.

To cancel: open the Play Store app, tap your profile icon, then Payments and subscriptions, then Subscriptions, and cancel Polari. You can also use play.google.com/store/account/subscriptions. Access continues to the end of the paid term.

Refunds:handled by Google under Google Play's refund policy. Requests are made through your Play order history. We can help you find the order, but the decision is Google's.

Plans and renewals

Premium is offered as a monthly or yearly recurring subscription on every platform. Plans renew automatically at the end of each term using the payment method on file until you cancel. The price and term are shown before you buy and on the Premium page. Prices in the apps are the store's own localized prices and may differ slightly from the web price.

Credit packs

Credits pay for photos, voice notes and videos. They are a prepaid entitlement rather than money: no cash value, not transferable, and tied to the account that holds them. Packs are a one-time purchase, not a subscription, so nothing renews. Credits you buy do not expire while your account is open. Premium members get a daily allowance on top, and pay half price on every pack.

Refunds:every generation shows its price and asks you to confirm before it runs, and a credit is spent the moment you say yes, so spent credits are not refundable. That includes a result you do not like: generated media is unpredictable by nature, and a photo, voice note or video that arrives but is not what you had in mind is not refundable. What we do refund, automatically and without you asking, is a generation that never arrives, one our safety filters stop, and one that times out. Unspent credits from a pack bought on the web are not refundable; a pack bought in an app follows that store's refund process, and if a store refunds one we remove the credits it granted. If something looks wrong on your balance, email billing@polari.men and we will look at the ledger.

One subscription, one account

Premium belongs to the Polari account that bought it, not to the device. If you subscribed in an app and then sign in with a different email, that account will not have Premium, and neither store allows us to move a purchase automatically. Email billing@polari.men and we can transfer it after verifying both accounts belong to you.

Chargebacks

Please contact us before disputing a charge with your bank, since most billing questions are resolved quickly by email. Repeated chargebacks may result in suspension of the account on file.

Customer support

Customer support is available by email.