Content removal and complaints
Last updated 2026-05-27.
What this page is for
Polari is committed to keeping prohibited content off the service. If you believe a persona reply, a persona image, or any other output on Polari violates our Acceptable Use policy, this page tells you how to report it and what happens next. For copyright takedowns, please use the DMCA page instead.
How to report content
You have two paths. Both reach the same internal review queue, and both are treated with the same urgency.
- In-app Report Response button.While you are in a chat, every persona reply has a small menu with a "Report Response" option. Use it. Polari captures the message id, the persona, your prompt, the reply, and any image data, and routes it directly to our review queue with no extra steps from you.
- Email. Write to safety@polari.men and include: (a) what you saw, in your own words, (b) a link to the chat or a copy/paste of the message, (c) the date and approximate time, (d) the persona name, and (e) your account email so we can follow up. Screenshots are welcome but not required.
What we will do
Polari acknowledges every report. Our committed response times:
- Within 48 hours:initial human review. Content that is clearly prohibited under our Acceptable Use policy is removed immediately on confirmation and the persona's generation pipeline is patched if it produced the content (revised system prompt, expanded keyword block, or persona disabled pending fix).
- Within 72 hours: a written reply to the reporter with the outcome (removed, no violation found, or escalated for further review). If the matter is complex enough to need longer, we will say so and give an updated timeline.
- Within 7 days: closure. Every report ends in one of <removed>, <no violation>, <escalated to law enforcement>, or <escalated to card-brand compliance>.
Polari maintains a per-item review record (state, notes, reviewer, timestamps) for every report received, and these records are retained for the same window as our other compliance audit logs.
Child sexual abuse material
Polari does not generate content sexualizing or otherwise exploiting minors. Any apparent child sexual abuse material, whether generated by Polari or attempted to be elicited from Polari by a user, is preserved as required and reported to the National Center for Missing & Exploited Children (NCMEC) CyberTipline under 18 U.S.C. § 2258A. We also permanently terminate the originating account and may report to other law-enforcement agencies. To report apparent CSAM seen elsewhere on the internet, contact the CyberTipline directly at report.cybertip.org.
Real-person likeness or impersonation
Polari personas are fictional AI characters. If you believe an output on Polari uses your image, likeness, voice, or identifying characteristics without your consent, email safety@polari.men with the same details listed above plus a brief description of the resemblance you are claiming. Polari will remove the specific output pending review. If you disagree with our review conclusion, you may have the dispute resolved by a neutral arbitrator at your own expense, consistent with the applicable card-brand standards.
Account suspension and termination
Users who submit prompts attempting to elicit prohibited content, or who repeatedly engage with prohibited material, are subject to immediate suspension or termination of their Polari account. Polari logs every moderation block and every Report Response, and uses this history when deciding on account-level action. Suspended users lose all session-level access on their next request; terminated users additionally lose chat history, memories, and any stored data subject to applicable retention requirements.
Escalation
If you reported a content issue and are not satisfied with our response, reply to the original email thread asking for escalation. Escalated reports are reviewed by a second reviewer within five business days. Polari's card-brand payment processor (CCBill) has its own compliance escalation path; you may also contact CCBill directly with concerns about merchant compliance.